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Back to Forum Page - Post No. 61
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Pro-Beat Roadside Assistance vs Mr. G van Malsen - THANK YOU |
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From:
Ettienne Pel [mailto:ettienne@utasa.co.za]
Good morning Alecia,
Thank you for the feedback. I am glad we could assist you. This is exactly what UTASA is about, and that is to assist and protect the consumer where possible, ensuring that our members do ETHICAL business and Toe the line.
Kind Regards, Ettienne Pel National Chairman UTASA C: 082 310 8727 ( 24 Hours ) F: 086 689 4840
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From:
Alicia Perkins [mailto:alicia.perkins@stuttafordvanlines.com]
Dear Ettienne,
Admin Manager Stuttaford Van Lines - Pretoria Tel : 27 12 800 1001 Fax : 27 12 800 1704
email :
alicia.perkins@stuttafordvanlines.com ---------------------------------------------------------------------------------------------------------------------------
Hi Alecia,
If this is the case, I would support you one hundred percent. My suggestion is that you then contact Pro-Beat, and make them the offer again, and if they refuse, you can either inform them of your way forward and proceed with the action. I trust they will be wise to accept.
Obviously you also need to keep in mind that I have only your version of the incident, and not that of Pro-Beat.
Kind Regards, Ettienne Pel National Chairman UTASA
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From:
Alicia Perkins [mailto:alicia.perkins@stuttafordvanlines.com]
Hi Ettienne,
Admin Manager Stuttaford Van Lines - Pretoria Tel : 27 12 800 1001 Fax : 27 12 800 1704
email :
alicia.perkins@stuttafordvanlines.com
--------------------------------------------------------------------------------------------------------------------------- Good morning Alecia,
Well as I stated, how did Pro-Beat get the Authorization? This is of utmost importance in deciding the way forward.
Should no documentation be available, it obviously leaves Mr Malsen in the position to negotiate fair terms with Pro-Beat, alternatively approaching the courts. The latter I would suggest as a last resort.
Kind Regards,
Ettienne Pel
National Chairman UTASA C: 082 310 8727 ( 24 Hours ) F: 086 689 4840
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From:
Alicia Perkins [mailto:alicia.perkins@stuttafordvanlines.com]
Good day Ettienne,
Admin Manager Stuttaford Van Lines - Pretoria Tel : 27 12 800 1001 Fax : 27 12 800 1704
email :
alicia.perkins@stuttafordvanlines.com
--------------------------------------------------------------------------------------------------------------------------- Good day Alecia,
Thank you for your patience regarding this issue.
I have perused your mail as well as the attached “Invoice” and Letter from Mr Malsen.
What concerns me, is that there is absolutely no document where Mr Malsen has signed any agreement for the removal of the said vehicle. This obviously, leaves said complainant in the position to approach the courts, requesting a court order releasing the said vehicle. Obviously, one would need to submit all relevant information and proof.
The other concern to me, is how did Pro-Beat manage to get to tow the said Motor Vehicle without authorization? What does the initial injury report from the Ambulance Service state as to the state of the patient? The Injury Report would support condition of patient and whether the patient was incapacitated due to injuries to make any clear decision at the time of the incident.
In terms of the National Road Traffic Act, Section 61 read together with Regulation 320, it clearly states the procedure before a vehicle may be removed from any Incident. It states that ONLY the OWNER or DRIVER, or any other person who has the LEGAL right to take LEGAL OWNERSHIP of that vehicle, may authorize such removal of the vehicle. Should this not be the case, then obviously a crime has been committed. Please note that a member of the SAPS, Metro Police and or Emergency services, may NOT give such authorization as they are NOT in a legal position to enter into a Binding Contract between the Tow Operator and Owner of such vehicle.
The other concern I have, is when did he find out where his vehicle is, and what has transpired since then?
I trust this assists you to certain point as to your rights and the avenue of recourse that you have regarding this. You are more than welcome to contact me should there be any further queries and or questions.
Kind Regards,
Ettienne Pel
National Chairman UTASA C: 082 310 8727 ( 24 Hours ) F: 086 689 4840
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From:
Alicia Perkins [mailto:alicia.perkins@stuttafordvanlines.com]
Alicia Perkins Admin Manager Stuttaford Van Lines - Pretoria Tel : 27 12 800 1001 Fax : 27 12 800 1704
email :
alicia.perkins@stuttafordvanlines.com
--------------------------------------------------------------------------------------------------------------------------- -------- Original Message --------
Admin Manager Stuttaford Van Lines - Pretoria Tel : 27 12 800 1001 Fax : 27 12 800 1704 |